Our Safe Care Approach for Colds, Flu, and COVID-19

Our new Manaaki room provides a comfortable, safe space for us to care for patients with potentially contagious cold, flu, or COVID-19 symptoms.

Located inside the new cabin in front of our main clinic, this purpose-built room allows us to provide personalised care to all our patients in a way that keeps everyone safe and reduces the risk of viruses spreading.  

Here’s how it works: 

• If you are feeling unwell with a new or worsening cough, sore throat, runny nose, or fever, please let our team know when you book your appointment. This also applies if you are booking the appointment for someone else in your care who is experiencing these symptoms.  

• We will schedule you to see your GP in the Manaaki room. 

• When you arrive, stay in your car and phone reception to let us know you’re here. We’ll ask for your number plate and car colour so we know where to find you. 

• If you have walked, cycled, or taken a taxi or bus to the clinic, let reception know when you call them, and we’ll arrange for you to wait inside the Manaaki waiting room. 

• Your doctor will come and collect you when it's time for your consultation in the Manaaki room. 

This simple process will help us protect the health and well-being of all our patients and staff and ensure you get the high-quality care that you need.