COVID-19. Update to ALERT LEVEL 2

Little London Medical clinic is ready for Alert Level 2 - are you?

Little London acted swiftly to protect our staff and most vulnerable patients from the avoidable spread of the Coronavirus (COVID-19). During Alert Level 2 we will continue to treat at least half of our patients by Telehealth. That means by use of Manage My Health, Video or Telephone consultations.

Do not come into the practice without FIRST calling to book a time. Our front door will remain locked throughout Alert level 2.

  1. If you become severely ill, especially with shortness of breath or fever, please go directly to the emergency department of your nearest hospital or call 111 if you need to.

  2. If you develop a sore throat or runny nose you should be tested for COVID-19. If you are well enough and don’t need medical treatment, go to the Community Based Assessment Centres (CBAC) for testing. There is one at the Claudelands Event Centre – Gate 3.

Little London Medical Clinic remains OPEN for business (9am – 5pm Monday to Friday). Please phone us if you have any health concern.

When you phone Little London:

  1. Please be ready to tell the receptionist – your full name and the primary reason for calling, eg a prescription, an appointment; and whether that appointment is urgent or not urgent.

  2. If you need an appointment please advise the receptionist if you have any of these symptoms:

  • Cough or sneezing

  • Sore throat

  • Runny nose

  • Shortness of breath

  • Fever of at least 38⁰

  • Loss of sense of smell

  1. Talk with our receptionist if you would like to register for our online patient portal, Manage My Health so you can get what you need without having to wait on the phone.

Your appointment:

Depending on your needs you will either be given an appointment for telehealth or will be put on our phone triage list to have a doctor contact you to decide a plan. From that triage call, you will either be booked for a telehealth appointment, an appointment in clinic, or given other advice.

We may not be able to schedule your consultation at your most preferred time but rest assured that we will attend to your needs as soon as we are able.

Please do not come inside the practice – if you have made an appointment, please stay in your car and phone to let us know you have arrived (07 839 5004).

Prescriptions and lab forms:

  1. When you need a prescription renewal, please leave your call until after 11am. This allows our staff to attend to the most urgent calls early in the day.

  2. Please do not come in person to the practice to collect a prescription or lab form. All scripts will be sent to the pharmacy of your choice either by fax or email. Please be ready to advise the name of your pharmacy when you call. Lab forms will be sent electronically to Pathlab. Once entered into their system you will be able to attend any Pathlab clinic to have your test.

  3. We will advise you about other tests such as Xrays and ultrasounds.

For more information and regular updates on the situation in New Zealand, please refer to the Ministry of Health website

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